Shipping & Returns

Tracking links:

Within Malaysia / Sabah / Sarawak: Poslaju Track & Trace link: http://www.poslaju.com.my/track-trace-v2/

International customers: EMS Poslaju:  http://www.ems.post/tracking

Singapore Customers: SF Express: http://www.sf-express.com/hk/en/dynamic_functions/waybill/

Shipping

Shipping generally commence on the same day after the stipulated time to print. Production duration are 3-10 days depending on kind of printing. Packages are shipped with tracking and drop-off with required signature. We will provide you with a link to track your package online or click on the link above. 

Additional charges applied such as Handling fee, Shipping Surcharge and Shipping Tax. This will be shown when you estimate your shipping cost in your check out page.

Returns

Eyecandy2u.com does everything possible to reduce the arrival of damaged goods, but damages do occur sometimes. In the first instance you must contact us by email to info@eyecandy2u.com detailing the damage.

Please take a digital picture of the damage for our insurance and for any claims against the courier. Please do not dispose the item as we may require its return (if return is required we will arrange return shipping.).

Once we have been notified (and have received the images of the damage) we will replace the damaged goods as soon as possible. Due to the increasing of surcharge of our courier, all product that send to East Malaysia and international locations will be charged accordingly. 

Do you have more questions? Contact us @ info@eyecandy2u.com or click here to sent us an email.